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An International Airline saved
$15,000,000 in the first year
A United States based international airline
wanted to consolidate their reservations ACD telephone network from many
switching nodes into two, using Avaya's VOIP technology to save costs and
enable disaster recovery. The plan could only work if they had an automatic,
reliable way of constantly updating their disaster recovery configuration in
the ACDs. Consistacom's Multi-System Synchronizer delivered what they needed,
and eliminated labor costs at the same time.
Consistacom investment: under $400,000.
Return: the overall project delivered $15 Million in documented savings the
first year.
Want to know more? Call (866) 716 5692,
email
roi1000,
visit
consistacom.com
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A National Insurance Company Cut Staff Costs,
Improved Quality, and saved $60,000 / year
Scarce telephone system resources were needed
to implement a new call flow to service customers. It took the staff 4 hours of
overtime to find just 5 free resources. The clutter from years of staff
turnover was affecting the ability to quickly deal with new business
challenges. In minutes Consistacom's remote ACD Auditing service found 45 of
the critical resources, and identified hundreds of others that were looming
problems. It also found previously undetected programming errors that were
misdirecting and even disconnecting customer calls.
Consistacom service expense: $3000.
Return: conservatively estimated at $60,000 / year in savings.
Another insurance company wanted to migrate into a new headquarters building
with a new telephone system. The telephone programming had to be moved from the
old system to the new. Undocumented programming in the old system was a major
obstacle. Consistacom's ACD Auditing service identified unused programming,
enabling the telecommunications team to avoid weeks of wasted effort and a
delayed move.
Consistacom service expense: $3000.
Return: avoided professional service costs of $40,000 and an on-time move.
Want to know more? Call (866) 716 5692,
email
roi1000,
visit
consistacom.com
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An International Manufacturer of Business and Consumer
Technology Found $250,000 / year in wasteful Toll-Free Charges (And Caught a
Cheater)
The sales and service ACD telephone network for
this Fortune 100 manufacturer contains dozens of switching nodes worldwide. The
telecommunications team knew the programming was out of control, but didn't
have the time it would take to untangle and document what they had. In under a
day Consistacom's ACD Auditing service expertly analyzed tens of thousands of
complex programming relationships. Obscure programming errors were identified,
and thousands of stranded resources were identified - as expected. The
unexpected payoff: the clearly organized programming documentation produced by
the audit identified the outdated use of toll free telephone service to
transfer calls.
Consistacom service expense: $3,000.
Return: $250,000 annually in just one ACD.
Added benefit: a trial of Consistacom's Change History Management service
uncovered previously hidden misbehavior by an outsourcing contractor. Now the
management team has an automatic record of all changes.
Want to know more? Call (866) 716 5692,
email
roi1000,
visit
consistacom.com
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The Largest VOIP Call Center in the World Boosted Revenue,
Cut Costs, Dodged a Concrete Bullet, and Performs the Impossible
An international service provider implemented
the largest VOIP virtual call center in the world, linking agents in six
countries with centralized telephone switching. It was only feasible with an
automatic, robust disaster recovery management system that could be routinely
tested. Consistacom's Multi-System Synchronizer delivered that management. Just
three weeks later, a concrete truck snapped a utility pole carrying toll free
calls into a switching center. One half of the worldwide call center agents
were unable to communicate with customers. In just 15 minutes full service was
restored, thanks to a solid disaster recovery plan relying on Consistacom
capabilities. The utility outage lasted six hours. The return: avoiding $1.2
Million of cost and lost revenue in this single incident.
Those same agents are managed to produce maximum revenue, leveraging Avaya's
Expert Agent Selection (EAS) and Business Advocate. Updates were applied
manually twice monthly. The business knew that daily updates based on recent
agent performance would be significantly increase revenue. The problem:
updating 10,000 agents daily is humanly impossible with traditional tools. The
solution: Consistacom's Policy and Performance Agent Management tool. The
return: $2+ Million increased annual revenue + $2 Million in reduced waste of
agent time due to misrouted calls.
Total Consistacom Investment: under $500,000.
Return: $5.2 Million.
Want to know more? Call (866) 716 5692,
email
roi1000,
visit
consistacom.com
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