An expert system tool that finds call flow programming flaws, discovers stranded resources that can be re-deployed, and gives call flow programmers the comprehensive picture of call flow relationships they need to make quick, error-free changes. The Auditor does in minutes what would take you days - if you ever did it. Now you can, and better than a human auditor possibly can.

The ccFlowCam solution produces clear, accurate, easy to understand flowchart documentation of your Avaya call center programming. It replaces "geek speak" with plain English phrases that anyone can understand and use: managers, customers, and technicians. The flowcharts are always accurate, because they are created from the actual programming being run on your Avaya Communication Manager system. With ccFlowCam, everyone can afford to update their obsolete documentation.

CAR is a comprehensive history of switch administration across your enterprise. It is the only way to monitor administration activity in real time and answer the questions: what changed, who changed it, when, and what did it look like before the change?

MSS is the underlying management tool that makes Avaya flattened, consolidated networks an operational reality. It automatically synchronizes configuration and call flow programming across multiple switches, using flexible rules that fit the way your enterprise delivers service and implements business continuity

A breakthrough in ACD agent administration and management, PAM ensures that you start every day with all your agents configured exactly as your call center policies require. Automatically reconfiguring thousands of agents, hosted by multiple switches, across dozens of call center sites takes one person a few minutes. A powerful Agent Performance Management capability unlocks the power of your Avaya ACD to increase revenue at the same time you reduce management staff costs. This is the way all call centers will be managed in the future, and Consistacom has it now!