Vector Vision Value

The Vector Vision technology family from Consistacom is the only fully automated documentation and expert analysis tool available for Communication Manager. It was designed to complement the hardware, software, and tools in your Avaya system.

With Vector Vision your Avaya call center documentation can be automatically updated and modernized in a matter of just days, without slowing down work on any of your ongoing call center tasks or new projects.

Enlist Expert Help

Accurately analyzing your vector call flow programs and associated resource assignments to find errors and omissions is humanly impossible in all but the very smallest of call centers. Vector Vision Documentation Without Doubt will do a complete job, absolutely accurately, in less time than it takes to organize a comprehensive (and doomed) manual review. With Vector Vision you start working on each new or updated call flow with the type of clear information and automated assistance that most parts of your IT organization have enjoyed for decades.

Secure

Your call center programming is an important presentation of your brand. Programming data is collected, transmitted, and stored securely.

Keep It Updated And Save

Scheduled service plans automatically update your documentation at regular intervals. Flexible scheduling is available to meet your unique needs, and volume discounts may apply. Consistacom takes care of the scheduling, and you save compared to multiple service orders. Plus, your team will work smarter and more efficiently when they have regularly updated documentation.

Resources

• Frequently Asked Questions
• Sample Reports
  • Flowchart report
  • ACD Audit report
• Offer summaries & pricing
  • Productivity Pack
  • Flowcharting
  • ACD Auditing
• Sample Statements Of Work
  • Productivity Pack
  • Flowcharting
  • ACD Auditing
• More about the services
  • Flowcharting
  • ACD Auditing
• Secure Remote Connections
• Webinars

Don't Rely On Outdated or Suspect Documentation

Inaccurate documentation can cost you more than a complete update. Manually verifying the current programming takes hours or days. A missing announcement or VDN variable assignment can take hours to track down, once your callers alert you to the problem. Your corporate brand image is at stake, and so is the cost of handling improperly routed calls! Be sure to get your call flows right the first time, by starting with accurate and up to date documentation.

Proven Technology

Vector Vision technology has been serving some of the largest and most complex Avaya powered call centers around the world since 2004. Buying through Avaya is new, but the technology isn't

Now Available From Avaya

Now you can order Vector Vision services from your Avaya sales team. The pricing, delivery schedule, and service deliverables are standardized, so there is no time lost creating a custom Statement Of Work or negotiating a custom engagement. Customers simply sign the standard Statement Of Work, give it to their sales rep, and in a few days Consistacom calls to set up the data collection and delivery appointments.