VPN / Remote Access Configuration

VPN / Remote Access Configuration For Remote ACD Auditing Services Provided by Consistacom, Inc.

Call Consistacom Support at 906-482-7689 if you need assistance completing this form.

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Services are provided using a VPN between the Customer's data network and Consistacom.

All information on this form and obtained from Customer's network is protected by confidentiality pledges in the Remote ACD Auditing Agreement
The Consistacom VPN peer address is dcvp.consistacom.com
The Consistacom VPN Peer firewall is a SonicWall appliance running Enhanced OS 3.2
Connections between the Consistacom data collection Synchronization Controller and the customer's ACD are always initiated by Consistacom
The Synchronization Controller always establishes 2 concurrent connections to the ACD, using the same customer-assigned ACD public IP address and login ID

Customer Business Name

Customer ordering team member

Name:

Phone:

E-mail:

Customer Remote Service Implementation Contact (Will assign login IDs and trouble shoot ACD login problems)

Name:

Phone:

E-mail:

Customer VPN Implementation Contact
(Network technician that will do the actual implementation, someone Consistacom can work with if VPN configuration fails)

Name:

Phone:

E-mail:

VPN Due Date (MM/DD/YYYY)

IPSec Keying Mode

IKE Using Preshared Secret

Customer IPSec VPN peer address

Customer IKE ID

Use the peer IP address Custom:

Shared Secret (case sensitive)

Will be exchanged verbally with VPN Contact for security

Customer Destination Networks

Only allow individual ACD addresses from next page
Network address range(s):

IKE (Phase 1) Proposal

Exchange

DH Group

Encryption

Authentication

Life Time (seconds)

IIPSec (Phase 2) proposal

Protocol

Encryption

Authentication

Enable Perfect Forward Secrecy (PFS)

Note: only recommended for pure SonicWall VPNs

DH Group

Life Time (seconds)

(Should be <= Phase 1 life time)

Allowed Customer Network Destinations

If the VPN is only allowed to access individual Customer IP addresses (instead of subnet ranges), enter those addresses here and check the "Only allow individual ACD addresses" box on the other page.

When individual destinations are specified here, only those addresses will be allowed access from the VPN. The alternative is to allow access to one or more subnet ranges specified on the previous page. Adding more individual addresses later will result in a VPN Setup Change Charge

Avaya ACM Switch / host common name	Public IP Address (0.0.0.0 format)	TCP Port (5023 is standard)

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