Guys - I say vector 738 is obviously for the customer service flow. Joe says it lets the agents order out for pizza. Let’s just leave it alone and use a new vector so we can get this done.
Consistacom's ACD Auditor automates Avaya call flow error checking and resource documentation
Guys - I say vector 738 is obviously for the customer service flow. Joe says it lets the agents order out for pizza. Let’s just leave it alone and use a new vector so we can get this done.
Your call flow programmers need to know!
Now you can quickly have complete and easy to read analysis and documentation of your call center telephone system programming. This includes a report on programming errors that are affecting your callers, a clean-up guide to unused resources that are reducing your ACD's capacity, and more.
You need an ACD Audit if:
Consistacom's ACD Auditing service is the only way to get fast, accurate, inexpensive documentation and objective analysis of your Avaya ACD's vector programs and the resources they control. It is an outside expert without an agenda. Five day ROIWe all want a high Return On Investment from our purchases. How about an ROI of 8300% ? That is what one recent customer walked away with. Read the story… |
Introductory VideoTake 6 minutes and learn why every ACD needs to be audited regularly, no matter how small. This video helps managers understand why an audit is an essential part of your overall Avaya management plan. It even shows how dialing a toll-free number connects a customer with your call center agents. Who Uses audits?
TestimonialsRead what some of our customers say about the value of the ACD Audits we have done for them. More… |
How much is it really worth?If you are part of the management team, chances are you don't realize how much time it takes your telecommunications specialists to research existing programming, find available resources, make the changes, test them, and make sure nothing else has been affected (that last one is really time consuming and imprecise). With the auditor, they can have the current information they need to make changes effectively, accurately, and efficiently. They also have much better information to answer your "what if" questions.  Why didn't we think of this before? Let Victor Vector do it. He never sleeps! |
The Auditing ProcessAuditing your Avaya ACD is done in five steps
If you order a recurring audit service, subsequent reports will be emailed directly to you on the scheduled days. The PDF file can be encrypted, so only your team can open it. Outsource The Entire CleanupSome Avaya customers just don't have time to clean up, even with the help of an audit. Our Vector Vision Partner cleanup specialists can do the entire job for you quickly and cost effectively, using the same secure remote access technology we use for auditing. Our Change History Management service gives a complete record of the cleanup, and you get an audit report at the beginning and end. Contact Consistacom for a quote |
With Securely Connected Hosted Services, You Are Always In ControlBy using secure, standards based data connections on the public Internet, Consistacom is able to deliver this sophisticated auditing service rapidly and affordably. Sometimes our customers are wary of secure connections because they don't understand the technology gives them complete control over data access. There are actually many safeguards built into the technologies. With a virtual private network (VPN) connection, the customer has control because:
The VPN solution is actually more secure than having a consultant on site, connecting to the customer's internal data network. It is also much less expensive, and far easier to schedule. Obtain more details here. (PDF)
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Your Place Or Ours?The ACD Auditor is available as a hosted service (with the appliances that do the data collection and analysis on Consistacom's premises), or it can be run on an imbedded appliance inside your corporate network. Hosted makes sense for an enterprise evaluating the audit process, or for a network of one or two Avaya ACDs. Hosted service customers receive a set number (or frequency) of audits, as described on our ordering form. Embedded service customers pay an annual fee for each ACD audited, but can audit as often as they want. A typical schedule audits each ACD early in the morning, at noon, and mid-afternoon. The frequent audits save call flow programmers time when the amount or frequency of changes is high. Need a vector? Just check the list of unreferenced resources and find one. Need to know if a particular hunt group is used anywhere? Just check the cross-reference. With multiple daily audits, inefficient "List Usage" command output is a thing of the past. More Auditing ResourcesACD Auditing FAQ There's more than just auditingTrack all your programming and changes with the geek's Change History Management service. Always know what changed, who did it, and how to undo it. It's like having an automatic backup every time something changes. Don't let a mystery problem ruin your day. Bundle pricing is available. More… |
