The Consistacom Multi-System Synchronizer

If you operate more than one Avaya ACD with common or overlapping missions, you need MSS. It is the only tool that gives you enterprise level administrative control of your network, with robust automation of your policies for service delivery and business continuity.

Consistacom’s Multi-System Synchronizer (MSS) is the only tool that provides the combination of policy definition, automation, and discipline needed to deliver the quality, resiliency, and reduced TCO that multi-ACD customers expect

MSS automates PBX and ACD programming Synchronization, which is the automatic, enforced implementation of policies for service delivery (call flows) and Business Continuity across multiple switches performing common or overlapping missions.

Consistacom’s Multi-System Synchronizer (MSS) is the only tool that provides the combination of policy definition, automation, and discipline needed to deliver the quality, resiliency, and reduced TCO that multi-ACD customers expect

Features: Single Point Of Programming: Administration on a primary PBX is instantly replicated to designated failover systems Transparent: Telecom staff continues to use their traditional administrative interfaces. No training or procedural changes are required. Business Continuity Compliance: Failover PBXs are compared to their controlling primary every night. Deviations are corrected and reported. Flexibility: Active/Standby, 1xN, and Load Sharing (Bi-directional synchronization) configurations are supported Auditing: A database of all MSS initiated changes, including PBX feedback

See How MSS works with Communication Manager and ESS Click for a larger image

Video demonstration of MSS in action

Synchronized ACDs always have the same programming for common Announcements, Skills, VDNs, and Vectors. If the business continuity plan calls for agents to use an alternate ACD for backup, agent and station administration will also be synchronized.

• Upper management intuitively understands and expects that their call centers should be operating under a common set of best practices, implying synchronization. They expect it, and they should!
• ACD Operations management usually understands the need for synchronized administration, but struggles and fails because they lack the enterprise level tools and organizational discipline needed for success

You Need MSS If You

• Operate multiple ACDs with common or overlapping missions
• Want ESS with continuous updates
• Need a Disaster Recovery alternative to ESS for pre-3.0 systems
• Need proof of compliance with your PBX/ACD failover business continuity plan
• Support branch offices or retail outlets with substantially identical configurations, either legacy or Flattened architecture
• Want an audit trail of all enterprise administration activity

Interested in more details?

Our Frequently Asked Questions may have what you are looking for

The Synchronization White Paper explains the business needs for synchronization

Read how America Online is using MSS to assure business continuity and lower their operating costs

MSS implements key components of Compliance with Sarbanes-Oxley and other financial services regulations.

MSS Brochure
MSS Specifications

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Want to talk with a synchronization expert? Call us toll free at 866-716-5692 (Outside the USA please dial 906-482-7653)