Consistacom
Upcoming Webinar Schedule
Helping you do more with less
Avaya Contact Centers with Consistacom work better
Consistacom webinars are designed as an introduction to new best practices in Avaya call center management. They are a blend of management overview and live online demonstrations. The focus is on what is possible and why it is practical. Each session is kept small so there is time for interactive Q and A. Each session ends at noon.
Click on a date or time below to register for a live webinar.
Live Webinars
| Date | Time | Subject |
| Thursday, August 7, 2008 | 12:00 EDT | ccFlowCam: Automatic Documentation of Your Customers' Calls |
| Wednesday, August 13, 2008 | 11:30 EDT | Metrics You Can Use: Avaya Switch Management Industry Standards Explained |
| Thursday, August 14, 2008 | 12:00 EDT | ACD Audit: What's in Your Avaya ACD? |
| Thursday, August 21, 2008 | 12:00 EDT | ccFlowCam: Automatic Documentation of Your Customers' Calls |
| Wednesday, August 27, 2008 | 11:30 EDT | Metrics You Can Use: Avaya Switch Management Industry Standards Explained |
| Thursday, August 28, 2008 | 12:00 EDT | ACD Audit: What's in Your Avaya ACD? |
| Wednesday, September 3, 2008 | 11:30 EDT | How Do You Compare to the Best? Compare Your Enterprise Call Center to Industry Benchmarks |
| Wednesday, September 10, 2008 | 11:30 EDT | Metrics You Can Use: Avaya Switch Management Industry Standards Explained |
| Wednesday, September 17, 2008 | 11:30 EDT | How Do You Compare to the Best? Compare Your Enterprise Call Center to Industry Benchmarks |
| Wednesday, September 24, 2008 | 11:30 EDT | Metrics You Can Use: Avaya Switch Management Industry Standards Explained |
Tools and Techniques Interest Group members receive a $5 Starbucks Card for active participation in webinars marked with the Starbucks Card. Terms and Conditions here.
Is your call flow documentation in desk drawers, in Excel spreadsheets, and outdated Visio diagrams? Consistacom's ccFlowCam automatically produces clear, accurate flowcharts that everyone can understand. Accuracy is guaranteed because the actual programming in your Avaya telephone system is used to draw the diagrams. This session shows how your current call flow documentation that was outdated on day 2 can be replaced in days, without any work on your part, for a fraction of what it would cost doing it yourself - if you had the time.
New! Measuring Management: Avaya Switch Management Industry Standards Explained
Consistacom has analyzed vector programs in dozens of Avaya Communication Manager switches for call centers in every industry. The metrics are very telling. How does your business measure up? Learn the state of the industry and how your company can beat the average.
New! How Do You Compare to the Best? Measure Your Enterprise Call Center to Industry Benchmarks
Small errors cost you big dollars in your call center. You have invested in the best technology, but most organizations are still using old tools and processes to administer this technology. Learn how to reclaim some of the inefficiency dollars back in this 30 minute webinar.
Corporate voice telecomm departments finally have the option of buying standardized, automated management services for their Avaya telephone systems. These remotely hosted services are driving down costs and enhancing revenue in contact centers. Voice managers sometimes encounter stiff opposition from uninformed data networking management and the corporate Security Department. Learn the facts about secure remote service delivery in this webinar.
- Why secure remote access to your Avaya system is usually more secure than bringing a consultant on-site
- Options for securely attaching to Avaya systems
- Why customers always have absolute security control over partner VPNs
- The difference between site-to-site and client-to-site VPN connections
- Bandwidth Requirements for remote services
- Comparing on-site versus remotely hosted engagement costs
Closing the Change Management loop for Avaya systems
Most enterprises have policies and procedures to approve and schedule changes. What they don't have is a record of what work was actually done. Learn how to close that gap, and even how to detect unauthorized changes.
New Best Practices for Agent Management in the Avaya Call Center
Do you know how agent skill and configuration settings are changed in your Avaya call center? Not what is supposed to be done, but how the work is actually performed? You may have a modern workforce management system that automates scheduling and adherence, but changes to the Avaya ACD are probably executed by hand, using cheat sheets and desktop databases. Learn how to automate this process across the enterprise and pay for it in as little as 2 months.
What's in your Avaya ACD? Automated call flow analysis and documentation
We all understand the need for current documentation of our call flows. We also know how extremely difficult and costly it is to do. Learn how new inexpensive services are making it possible to document and analyze your Avaya vectors and other programming to uncover obscure errors, find stranded resources, identify suspicious off-switch routing, and make programming more efficient and effective.
Agent performance management in the Avaya call center
Managing agent performance gets a lot of lip service, but most contact centers don't use the actionable data they have accumulated. By integrating performance management analysis and new Avaya automated management solutions, you can use performance management to immediately drive higher revenue. Learn how one early adopter has benefited, and how the overall process works.
Expanding Avaya Disaster Recovery Options
Designing the right Disaster Recovery solution for telephone system can involve many compromises and hard choices. Consistacom management solutions give you expanded Disaster Recovery options for Avaya powered networks, using Avaya's industry leading manageability interfaces. From hot standby to a single-switch enterprise with ESS to multiple load sharing switches, there are new alternatives and enhancements that increase functionality and availability. This webinar will explore two working designs that have been proven by an actual disaster and scheduled outages. Broad-spectrum day to day business continuity in a multi-switch network will also be demonstrated. Join us and see how your voice network team can automatically maintain and prove disaster preparedness to your management every day.