Consistacom
Upcoming Webinar Schedule
Please join us for 30 minutes to see how
Avaya Contact Centers with Consistacom really can work better!
Consistacom webinars are designed as an introduction to new best practices in Avaya call center management. They are a blend of management overview and live online demonstrations. The focus is on what is possible and why it is practical. Each session is kept small so there is time for interactive Q and A. Each session ends at noon.
Click on a date or time below to register for a live webinar.
Live Webinars
Date |
Time |
Subject |
| Wednesday, September 14, 2011 | 11:30am EDT | Automatic Documentation for Avaya Powered Call Centers |
| Wednesday, October 12, 2011 | 11:30am EDT | Automatic Documentation for Avaya Powered Call Centers |
| Wednesday, November 9, 2011 | 11:30am EDT | Automatic Documentation for Avaya Powered Call Centers |
| Wednesday, December 14, 2011 | 11:30am EDT | Automatic Documentation for Avaya Powered Call Centers |
Tools and Techniques Interest Group members receive a $5 Starbucks Card for active participation in webinars marked with the Starbucks Card. Terms and Conditions here.
New!When ESS Is Not Enough
Large contact centers have disaster recovery needs that cannot always be met with conventional ESS solutions. Even small, highly dynamic centers need more than plain ESS. Now there is a proven, highly configurable off-the-shelf solution that meets the needs of massive multi-switch networks as well as a single switch with ESS. It is so reliable that enterprises run disaster exercises at will. It even checks itself every day, reports problems that will prevent full disaster recovery, and then fixes them! This is also the only solution that provides true continuity of the caller experience across a multi-switch network.
New! Automatic Documentation For Avaya Powered Call Centers
Perhaps the most common problem faced by call center technical managers is the need for accurate, timely documentation of the incoming call flows they are handling. The technical staff is so busy making critical changes in call handling that documentation constantly gets pushed off until "later". Now there is a way to get 100% accurate documentation plus automated assistance analyzing programs for errors, identifying and reclaiming stranded resources, and taking advantage of new cost-saving programming techniques that demand accurate record-keeping. This overview is a manager-level look at what is possible, why it is needed, and how it pays for itself.
New! Getting more and spending less with Avaya powered call centers
This is a webinar for call center and IT management. It shows five low-risk, high-ROI strategies for extracting more value from your investment in Avaya call center technology. The focus is on simplifying, clarifying, and automating behind-the-scenes components of the operation. Many managers don't realize there are different, more effective, lower cost ways to achieve their cost, profit, and quality goals. After seeing this, you will know which webinars your technical staff should be attending.
Automatic Flowchart Documentation Of Your Callers' Experience
Is your call flow documentation in desk drawers, in Excel spreadsheets, and outdated Visio diagrams? Consistacom's ccFlowCam automatically produces clear, accurate flowcharts that everyone can understand. Accuracy is guaranteed because the actual programming in your Avaya telephone system is used to draw the diagrams. This session shows how your current call flow documentation that was outdated on day 2 can be replaced in days, without any work on your part, for a fraction of what it would cost doing it yourself - if you had the time.
Busting Remote Access Myths
Corporate voice telecomm departments finally have the option of buying standardized, automated
management services for their Avaya telephone systems. These remotely hosted services are driving down costs and enhancing revenue in contact centers. Voice managers sometimes encounter stiff opposition from uninformed data networking management and the corporate Security Department. Learn the facts about secure remote service delivery in this webinar.
- Why secure remote access to your Avaya system is usually more secure than bringing a consultant on-site
- Options for securely attaching to Avaya systems
- Why customers always have absolute security control over partner VPNs
- The difference between site-to-site and client-to-site VPN connections
- Bandwidth Requirements for remote services
- Comparing on-site versus remotely hosted engagement costs
Closing the Change Management loop for Avaya systems
Most enterprises have policies and procedures to approve and schedule changes. What they don't have is a record of what work was actually done. Learn how to close that gap, and even how to detect unauthorized changes.
New Best Practices for Agent Management in the Avaya Call Center
Do you know how agent skill and configuration settings are changed in your Avaya call center? Not what is supposed to be done, but how the work is actually performed? You may have a modern workforce management system that automates scheduling and adherence, but changes to the Avaya ACD are probably executed by hand, using cheat sheets and desktop databases. Learn how to automate this process across the enterprise and pay for it in as little as 2 months.
What's in your Avaya ACD? Automated call flow analysis and documentation
We all understand the need for current documentation of our call flows. We also know how extremely difficult and costly it is to do. Learn how new inexpensive services are making it possible to document and analyze your Avaya vectors and other programming to uncover obscure errors, find stranded resources, identify suspicious off-switch routing, and make programming more efficient and effective.
Agent performance management in the Avaya call center
Managing agent performance gets a lot of lip service, but most contact centers don't use the actionable data they have accumulated. By integrating performance management analysis and new Avaya automated management solutions, you can use performance management to immediately drive higher revenue. Learn how one early adopter has benefited, and how the overall process works.
Expanding Avaya Disaster Recovery Options
Designing the right Disaster Recovery solution for telephone system can involve many compromises and hard choices. Consistacom management solutions give you expanded Disaster Recovery options for Avaya powered networks, using Avaya's industry leading manageability interfaces. From hot standby to a single-switch enterprise with ESS to multiple load sharing switches, there are new alternatives and enhancements that increase functionality and availability. This webinar will explore two working designs that have been proven by an actual disaster and scheduled outages. Broad-spectrum day to day business continuity in a multi-switch network will also be demonstrated. Join us and see how your voice network team can automatically maintain and prove disaster preparedness to your management every day.